Shipping policy

Who We Are

Omurasoursop ("we", "us", or "our") operates the website https://omurasoursop.com/. We aim to provide a smooth and transparent shipping experience, ensuring your convenience and satisfaction. The details below explain how we process, pack, and deliver your orders.

Shipping Rates & Delivery Estimates

We ship within the United States. Shipping costs are calculated and clearly displayed at checkout before you complete your payment.

  • Standard Shipping:

    • Cost: $7.00 USD (Free on orders $35.00 USD and up)

    • Transit Time: 3 to 5 business days

  • Express Shipping:

    • Cost: $29.99 USD

    • Transit Time: 1 to 2 business days

Where We Ship

We currently ship across the contiguous United States.

Order Processing Time

  • Processing Time: Orders are prepared and dispatched within 1 to 2 business days (Monday to Friday).

  • Cut-off Time: Orders placed before 5:00 PM (17:00) Pacific Time (PT) will be processed the same business day. Orders placed after 5:00 PM PT will be processed on the following business day.

  • Operating Hours: Our fulfillment operates Monday through Friday. Orders are not processed or shipped on weekends or public holidays.

Carrier and Tracking

We ship with established carrier partners (USPS, UPS, or FedEx). Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number and carrier tracking link.

Lost or Damaged Items

  • Damaged Items: If your package or product arrives damaged, please get in touch with us within 48 hours of delivery with photos of the issue so we can resolve it promptly.

  • Lost or Delayed Packages: If your shipment has not arrived within the estimated delivery timeframe, contact us immediately so we can investigate with the carrier and assist you.

Returns

For detailed return instructions, eligible items, and refund processing details, please refer to our dedicated Return & Refund Policy.

Contact Us

If you have any questions about our shipping procedures, please reach out to our customer support team:

Omurasoursop

Address: 4961 Santa Anita Ave Suite E, Temple City, CA 91780, USA

Phone: +1 626-586-5050

Email: contact@omurasoursop.com

Support Hours: Monday – Friday, 10:00 AM – 5:00 PM Pacific Time (PT)