Refund policy
Last updated: September 1, 2026
Thank you for shopping with Omurasoursop. This policy explains how returns, refunds, and exchanges work so the process is clear, smooth, and fair. For any return questions, contact us via our Contact Page or email us directly at contact@omurasoursop.com.
Policy Overview
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Return Window: 30 days from the date of delivery.
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Refund Processing Time: Issued within 7 business days after we receive and inspect your returned item.
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Return Shipping Cost: Paid by the customer, unless the item is damaged, defective, or incorrect upon delivery.
Order Cancellation
You can cancel an order within 2 hours of placing it by emailing contact@omurasoursop.com. If your order has already been processed or shipped within that window, please follow the return instructions below once the package arrives.
Return Conditions
We accept returns when:
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The return request is initiated within 30 days of delivery.
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The item is unused, unopened, in its original condition, and in its original packaging (kraft pouch/box).
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You can provide your order number or order confirmation email as proof of purchase.
How to Initiate a Return
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Email contact@omurasoursop.com with your order number, reason for return, and clear photos if the item is damaged or incorrect.
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Our team will review your request and send a Return Authorization along with detailed shipping instructions.
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Pack the item securely in its original packaging to prevent damage during transit.
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Ship the package using a trackable shipping service and send us the tracking number.
Refunds
Once your return arrives at our facility, we will inspect the item and notify you via email regarding the approval status of your refund.
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Approved Refunds: Processed back to your original payment method within 5 to 7 business days.
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Late Refunds: Depending on your card issuer or bank, it may take an additional 2 to 5 business days for the refund to reflect in your account.
Exchanges
We replace items if they arrive damaged, defective, or incorrect. If you need to exchange an item for a different product variant, please follow the standard return process for a refund and place a new order on our store.
Damaged, Defective, or Incorrect Items
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Damaged/Defective upon arrival: Please contact us within 48 hours of delivery with photo evidence. We will arrange a free return and send a immediate replacement or issue a full refund at no cost to you.
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Wrong item received: If you receive an incorrect product, contact us immediately. We will cover all return shipping costs and send the correct product right away.
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Lost packages: If your order status shows delivered but you haven't received it, or if tracking halts past the estimated delivery timeframe, contact us so we can initiate an investigation with the carrier.
Return Address
Send all pre-approved returns to:
Omurasoursop Returns Department
4961 Santa Anita Ave Suite E,
Temple City, CA 91780, USA
Contact Us
If you have any questions or require assistance with a return, please reach out to our customer support team:
Omurasoursop
Address: 4961 Santa Anita Ave Suite E, Temple City, CA 91780, USA
Phone: +1 626-586-5050
Email: contact@omurasoursop.com
Support Hours: Monday – Friday, 10:00 AM – 5:00 PM Pacific Time (PT)